Deposits are non-refundable
A deposit is required to reserve your tour date and time.
Reservation deposit
A deposit is required to reserve your tour date and time. By making a payment, you acknowledge that you have read, understood, and agreed to this Booking, Cancellation, and Refund Policy.
Customer cancellations
All deposits are non-refundable. If you cancel your reservation for any reason, your deposit will not be refunded.
Any approved booking credits are issued solely at the discretion of Rocky Point Adventures.
Weather, port closures and safety
The safety of our guests and crew is our highest priority.
If a tour cannot operate due to weather, high winds, rough sea conditions, a Port Captain closure, mechanical issues affecting safe operation, or any other circumstances beyond our reasonable control, no cash refunds will be issued.
The amount paid will be converted into a booking credit valid for 12 months from the original tour date. Credits may be used for the same tour or another available Rocky Point Adventures tour of equal value, or applied toward a higher-value tour by paying the difference. Credits may be transferred to another person with advance notice.
No-shows
Guests who fail to arrive by the required check-in time, miss the tour departure, or do not participate in the scheduled activity are considered no-shows. No refunds or credits will be provided.
Customer responsibility
Guests are responsible for arriving on time with any required identification, documents, and information. Transportation delays, traffic, border wait times, illness, or personal scheduling conflicts do not qualify for a refund.
Chargebacks
By submitting payment, you acknowledge that you are purchasing a reservation for a limited-capacity tour, accept this Booking, Cancellation, and Refund Policy, and agree to contact Rocky Point Adventures before filing a payment dispute so we can attempt to resolve the matter.
Customers who file a chargeback after receiving a valid booking credit or after agreeing to these terms may have their booking credit suspended while the dispute is reviewed.
Acceptance of terms
Completing your reservation and submitting payment confirms that you have read and accepted this Booking, Cancellation, and Refund Policy.